Shipping policy
We ship across Pakistan and worldwide. Orders received before 2:00 pm are processed the same day, and most orders within Pakistan arrive within 2 to 7 working days.
Order processing
- Orders received before 2:00 pm on a working day are processed the same day.
- Orders received after 2:00 pm, or on a Sunday or public holiday, are processed the next working day.
- Bank transfer orders are processed once we receive and verify your payment receipt.
Delivery times within Pakistan
| Destination | Delivery time after dispatch |
|---|---|
| Lahore, Karachi, Islamabad, Rawalpindi | 2 to 4 working days |
| Rest of Pakistan | 4 to 7 working days |
Working days are Monday to Saturday, excluding public holidays. During sales, Eid and other peak periods, deliveries may take a few extra days. We will let you know if your order is delayed.
Shipping charges
- Within Pakistan, a flat delivery charge applies to every order and is shown at checkout before you pay.
- International shipping charges depend on your country and are confirmed before you pay.
Payment options
- Debit / credit card: pay securely at checkout through our payment gateway.
- Bank transfer: follow the steps below.
Paying by bank transfer
- Select Bank Transfer at checkout and place your order.
- You will receive your order ID by email and WhatsApp, along with our bank details.
- Transfer the order amount and WhatsApp your bank receipt with your order ID to +92 336 7431347.
- We verify your payment and process your order.
Orders without a payment receipt within 24 hours may be cancelled.
Tracking your order
Once your order is dispatched, we send you a tracking number by SMS, WhatsApp or email. You can use it on the courier's website to follow your parcel.
Receiving your parcel
- Please check the outer packaging before accepting. If it is torn, wet or looks tampered with, refuse the parcel and contact us straight away.
- We recommend recording a short video while opening your parcel. It helps us resolve any claim about missing, wrong or damaged items quickly.
- Please report any issue within 48 hours of delivery.
Failed deliveries
Our courier partner will try to deliver your order up to 2 times. If it still cannot be delivered, the parcel returns to us and we will contact you to arrange redelivery or a refund. Redelivery may carry an extra delivery charge, and refunds for undelivered orders are the order amount minus the delivery charge.
Correct address and phone number
Please make sure your delivery address and phone number are complete and correct. We are not responsible for delays or non-delivery caused by incorrect details.
International shipping
We ship worldwide. Please WhatsApp our customer care team at +92 336 7431347 for rates, delivery times and payment details for your country. Customs duties and import taxes, where they apply, are paid by the customer.