Frequently asked questions

Every piece is made from plant-based fibres, never petroleum-based synthetics like polyester. We offer two fabrics: Luxe Modal, a modal and cotton blend that is soft, has more body and holds its shape; and Bamboo, which is very drapey and extra soft.

XS, S, M, L and XL. Please check the size guide on each product page. If you are between sizes, message us on WhatsApp and we will help you choose.

Wash gently in cold water, inside out, with a mild detergent. Do not bleach. Dry flat or hang in the shade, and avoid high heat.

Yes. Every order is aesthetically packed in our signature Raatingale bag, tied with a ribbon, so it arrives beautifully presented and is perfect for gifting.

By debit / credit card at checkout, or by bank transfer.

Select Bank Transfer at checkout and place your order. You will receive your order ID and our bank details by email and WhatsApp. Transfer the amount, then WhatsApp your bank receipt with your order ID to +92 336 7431347. We process your order as soon as your payment is verified.

Yes, as long as it has not been dispatched. Message us on WhatsApp or email with your order number as soon as possible.

Orders received before 2:00 pm are processed the same day. Delivery then takes 2 to 4 working days to Lahore, Karachi, Islamabad and Rawalpindi, and 4 to 7 working days elsewhere in Pakistan.

A flat delivery charge applies to orders within Pakistan and is shown at checkout before you pay. International shipping is quoted on WhatsApp based on your country.

We send you a tracking number by SMS, WhatsApp or email once your order is dispatched.

Yes, we ship worldwide. WhatsApp our customer care team at +92 336 7431347 for rates and delivery times for your country.

Yes, easily. Within 7 days of delivery, message us on WhatsApp or email and choose a refund, an exchange or store credit. Items should be unworn, unwashed and with tags attached. See our Return Policy.

Tell us within 48 hours of delivery with photos or your unboxing video. We will replace it or refund you in full, and cover the delivery charges.

We initiate refunds within 2 working days of approval. Card refunds can take a further 7 to 14 working days to show, depending on your bank. See our Refund Policy.